Shipping Information
We work with the following shipping partners:
Free shipping (almost)
From an order value of €94.90 and more, our standard shipping is almost free for you (it costs one cent, because our program doesn't allow anything else). For deliveries abroad, which incur higher shipping costs, the shipping costs are still to be borne by the buyer.
Standard Shipping
Our standard packages are normally delivered by DHL. (the shipping service may vary for deliveries abroad)
If other shipping service providers are preferred, they can be selected during the ordering process. We also deliver to parcel stations and parcel shops if requested.
Shipping abroad
When shipping abroad, the shipping costs may vary. You will find the specific prices after selecting the desired country to which delivery is to be made, at the end of the ordering process. Before placing your order, please also check whether kratom or products containing mytraginin are banned in the country to which you want to have them delivered. For this reason it is considering the current legal position Unfortunately, it is not possible to deliver to Switzerland, England or certain states of the USA, for example.
express delivery
NEW: We now also offer express shipping, which you can easily select as a shipping method when placing your order. You can choose between the two delivery services UPS and DHL Express. The costs differ depending on the selected service and delivery country. Usually, any express order for which payment is received before 11:30 am will be shipped the same day (weekdays).
Please note: Normal express shipments are only delivered by DHL Express and UPS on working days. Saturday express shipment must be booked separately and is possible with us, depending on capacity, by arrangement.
shipping process
It is very important to us that your order gets to you as quickly as possible. Therefore, every order that shows a registered receipt of payment before 1 p.m. will be shipped on the same day.
After receipt of payment and creation of your shipping label, you will receive an e-mail from our shipping partner containing all information such as tracking number, estimated time of arrival and all other information.
(Delivery times may vary for orders of larger size or abroad).
Self pickup
It is also possible by arrangement at one of our 3 pick-up locations (Constance, Augsburg, Tuttlingen) to order from the respective colleague and then pick up his order yourself.
Important: These orders are separate from the online shop and may not be ordered via the website, goods ordered online will only be shipped!
For more information click here: Pick Up.
Cash on delivery (payment)
When selecting the Payment Cash on delivery your package will be delivered to you by our partner DHL. You only pay when you receive your order. This service costs €13.99, but the shipping costs are already included.
Important: Please make sure that the package can be accepted! Otherwise, a fee of €20 will be incurred, which must be borne by the customer. In addition, we then have to block this for further orders by cash on delivery. You can find more information about the payment methods available to you on the page Payment Methods.
